Support

Getting started

Create or sign in to your account, add a collection location, and check that the address is inside an active service area. Select an available plan and review its schedule before confirming.

Pickup and schedule help

Check Activity for the latest pickup status and your next scheduled collection. If access is blocked or the collection point is not ready, correct the issue before the driver arrives when possible.

For a missed or incomplete pickup, note the location, scheduled time, and status shown in the app before contacting support.

Plans and billing

Review your active plan and available billing details from the account or subscription area. Do not send card numbers, passwords, identity documents, or other sensitive data in a support message.

Notifications and location

If alerts or address detection are not working, confirm that notifications and location are allowed for Erfa in your device settings, then reopen the app and check your connection.

Account access

Confirm that you are using the phone number or account details registered with Erfa. Never share a verification code or password with anyone claiming to provide support.

Contact Customer App support

Open the Customer App, go to Profile or Settings, choose Help Center or Support, and include a short description of the issue together with the relevant pickup or subscription details.

If you cannot open the app, keep your registered contact details and the approximate time of the issue ready when using an approved Erfa support channel.