Information we collect

We may collect account and contact details, pickup addresses, subscription and billing activity, support messages, and device information needed to operate the service.

When you allow location access, the app may use device location to help confirm a pickup address and determine whether service is available in your area.

How we use information

We use information to create and secure your account, schedule collections, manage subscriptions, process service activity, send operational notifications, provide support, and improve reliability.

We do not sell your personal information.

How information is shared

We share only the information needed to deliver the service with assigned drivers, authorized Erfa personnel, and service providers that support hosting, notifications, payments, analytics, or customer care.

We may also disclose information when required by law or when reasonably necessary to protect users, the public, or the service.

Retention and security

We retain information for as long as needed to provide the service, resolve disputes, maintain business records, and meet legal or operational requirements.

We use reasonable administrative and technical safeguards and limit access to authorized personnel, although no storage or transmission method is completely secure.

Your choices and rights

You can update available account details in the app and control location and notification permissions in your device settings. Some permissions are required for specific features to work.

You may request access, correction, or deletion of eligible personal information through the Customer App support channel, subject to applicable record-retention requirements.

Privacy questions

For questions or requests about this policy, open the Support section for the Customer App and follow the contact instructions shown there.